Privacy Policy

Endless Thoughts Therapy (“we,” “us,” or “our”) is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit endlessthoughts.ca (the “Site”) or inquire about our services.

This policy covers information collected through our website. Personal health information collected in the course of providing therapy services is handled in accordance with Ontario’s Personal Health Information Protection Act (PHIPA), our professional obligations, and the standards of our regulatory college. The confidentiality of your therapy is addressed separately as part of our clinical intake process.

Information we collect

Through this website, we may collect:

• Information you provide directly: When you fill out our contact form or book a consultation, we collect your name, email address, phone number (if provided), and any information you choose to share in your message.
• Automatically collected information: Like most websites, we may collect basic technical information such as your browser type, device, and general usage data through cookies or analytics tools. This helps us understand how visitors use the Site and improve it.

How we use your information

We use the information you provide to:

• Respond to your inquiries and questions
• Schedule and confirm consultations or appointments
• Provide information about our services
• Improve our website and services

We do not sell, rent, or trade your personal information to third parties.

How we protect your information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Information submitted through our contact form is transmitted securely. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. For this reason, we ask that you avoid sharing detailed sensitive or clinical information through the website contact form.

Sharing of information

We may share your information only in limited circumstances:

• With service providers who help us operate the Site or our practice (such as email or scheduling tools), who are bound to protect your information
• When required by law, or to comply with legal or regulatory obligations
• To protect the safety of you or others, as permitted or required by law

Cookies

Our Site may use cookies to improve your browsing experience and gather general analytics. You can adjust your browser settings to refuse cookies, though some parts of the Site may not function as intended.

Third-party links

Our Site may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Your rights

You have the right to access the personal information we hold about you and to request corrections. To make a request, please contact us at [contact email].

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Endless Thoughts Therapy
hello@endlessthoughts.ca